Job Number 19000PD9
Job Category Spa
Location The St. Regis Toronto| Toronto| Ontario
Brand St. Regis Hotels & Resorts
Position Type Non-Management/Hourly
Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.
Provide waxing and skincare services to guests. Assess guest needs| inquire
about contraindications| and examine skin| hair| or nails to evaluate
condition| appearance| and appropriateness of scheduled service. Determine and
advise guests on proper skin| hair| or nail care and recommend home care
regimens. Promote and sell spa/salon services and retail products. Escort
guests to and from treatment rooms. Set up workstation and/or treatment room
with necessary products| equipment| and supplies to ensure guest comfort and
safety. Clean| maintain| and sterilize tools. Monitor and stick to time
schedule throughout the day. Handle inappropriate guest behavior by stopping
service and informing supervisor/manager. Maintain current licensure in
service area. Report accidents| injuries| and unsafe work conditions to
manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language. Develop and maintain
positive working relationships with others; support team to reach common
goals; listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards. Move| lift| carry|
push| pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.