banquet Archives - CanadaVisaJob

PT Banquet Server – Metropolitan Hotel Vancouver BC Canada

On: September 9, 2023September 12, 2023 By: admin

Job Description
Additional Information 2 shifts/week mostly weekdays AM shift, 1 shift/week flexible (days/nights/weekend)
Job Number 23163815
Job Category Food and Beverage & Culinary
Location Metropolitan Hotel Vancouver, 645 Howe Street, Vancouver, BC, Canada
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY

Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order. Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Ensure courses are cleared and tables are properly crumbed. Respond to and try to fulfill any special banquet event arrangements. Replenish buffet items to ensure consistency and freshness in presentation. Monitor tableware to ensure it is presentable to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. Bus tables by removing and separating tableware, plateware, glassware, and flatware.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification to Applicants: Metropolitan Hotel Vancouver takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
APPLY HERE

Assistant Banquet Manager – Le Centre Sheraton Montreal Hotel – Canada

On: February 16, 2020September 12, 2020 By: admin

APPLY HERE

Job Number 19167727
Job Category Event Management
Location Le Centre Sheraton Montreal Hotel| 1201 Rene-Levesque Blvd West|
Montreal| Quebec| Canada
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Entry level management position that leads the banquet staff while personally
assisting in executing events based on requirements and standards. Develops
and directs team to provide consistent| high quality service. Communicates
performance expectations and trains staff in processes. Responsible for
managing financial and administrative duties.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management| food
and beverage| or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Department Operations and Inventories

• Manages departmental inventories and assets including par levels and
maintenance of equipment.

• Conducts monthly department meetings with the Banquet captains and
employees.

• Maintains attendance log for banquet employees.

• Maintains and enforces established sanitation levels.

• Adheres to and reinforces all standards| policies| and procedures (SOPs|
LSOPs| etc.).

• Ensures employee awareness of the event phase portion of the Meeting Planner
Survey and Guest Satisfaction Scores.

• Uses banquet beverage “Use” records to guide banquet beverage supervisor in
controlling liquor costs| managing the banquet beverage perpetual inventory
and requisitioning liquor.

• Understands the impact Banquet operations has on the overall success of an
event and manages activities to maximize customer satisfaction.

• Schedules banquet service staff to forecast and service standards| while
maximizing profits.

Participating in and Leading Banquet Teams

• Attends and participates in all pertinent meetings.

• Leads shifts and actively participates in the servicing of events.

• Applies and continually broadens knowledge of food and wine pairings and
cutting edge cuisine| and overall event presentation.

Providing and Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Reviews quarterly Meeting Planner Survey and participates in the development
and implementation of corrective action to address service challenges; focuses
on continuous improvement of guest satisfaction.

Conducting Human Resources Activities

• Interviews and hires Banquet captains and employees with appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Ensures employees understand expectations and parameters.

• Observes service behaviors of employees and provides feedback to
individuals.

• Reviews comment cards and guest satisfaction results with employees.

• Participates in the development and implementation of corrective action
plans.

• Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

Assistant Banquet Manager – JW Marriott Parq Vancouver – Canada

On: January 29, 2020 By: admin

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Job Number 20011718
Job Category Event Management
Location JW Marriott Parq Vancouver| 39 Smithe Street| Vancouver| British
Columbia| Canada
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International???s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you???re happy| our guests will be happy. It???s as simple as
that. Our hotels offer a work experience unlike any other| where you???ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That???s The JW Treatment???.

JOB SUMMARY

CANDIDATE PROFILE

Education and Experience

??? High school diploma or GED; 2 years experience in the event management| food
and beverage| or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Department Operations and Inventories

??? Manages departmental inventories and assets including par levels and
maintenance of equipment.

??? Conducts monthly department meetings with the Banquet captains and
employees.

??? Maintains attendance log for banquet employees.

??? Maintains and enforces established sanitation levels.

??? Adheres to and reinforces all standards| policies| and procedures (SOPs|
LSOPs| etc.).

??? Ensures employee awareness of the event phase portion of the Meeting Planner
Survey and Guest Satisfaction Scores.

??? Uses banquet beverage ???Use??? records to guide banquet beverage supervisor in
controlling liquor costs| managing the banquet beverage perpetual inventory
and requisitioning liquor.

??? Understands the impact Banquet operations has on the overall success of an
event and manages activities to maximize customer satisfaction.

??? Schedules banquet service staff to forecast and service standards| while
maximizing profits.

Participating in and Leading Banquet Teams

??? Attends and participates in all pertinent meetings.

??? Leads shifts and actively participates in the servicing of events.

??? Applies and continually broadens knowledge of food and wine pairings and
cutting edge cuisine| and overall event presentation.

Providing and Ensuring Exceptional Customer Service

??? Sets a positive example for guest relations.

??? Interacts with guests to obtain feedback on product quality and service
levels.

??? Responds to and handles guest problems and complaints.

??? Empowers employees to provide excellent customer service.

??? Strives to improve service performance.

??? Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

??? Reviews quarterly Meeting Planner Survey and participates in the development
and implementation of corrective action to address service challenges; focuses
on continuous improvement of guest satisfaction.

Conducting Human Resources Activities

??? Interviews and hires Banquet captains and employees with appropriate skills.

??? Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

??? Ensures employees understand expectations and parameters.

??? Observes service behaviors of employees and provides feedback to
individuals.

??? Reviews comment cards and guest satisfaction results with employees.

??? Participates in the development and implementation of corrective action
plans.

??? Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

Assistant Banquet Manager – Le Centre Sheraton Montreal Hotel – Canada

On: January 9, 2020September 12, 2020 By: admin

APPLY HERE

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another ??? and are driven to make things better. We love
what we do| and we give it all we???ve got ??? on property and off. When guests
stay with us| it???s not just a room with a bed that they???re buying. It???s an
experience. We???re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

CANDIDATE PROFILE

Education and Experience

??? High school diploma or GED; 2 years experience in the event management| food
and beverage| or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Department Operations and Inventories

??? Manages departmental inventories and assets including par levels and
maintenance of equipment.

??? Conducts monthly department meetings with the Banquet captains and
employees.

??? Maintains attendance log for banquet employees.

??? Maintains and enforces established sanitation levels.

??? Adheres to and reinforces all standards| policies| and procedures (SOPs|
LSOPs| etc.).

??? Ensures employee awareness of the event phase portion of the Meeting Planner
Survey and Guest Satisfaction Scores.

??? Uses banquet beverage ???Use??? records to guide banquet beverage supervisor in
controlling liquor costs| managing the banquet beverage perpetual inventory
and requisitioning liquor.

??? Understands the impact Banquet operations has on the overall success of an
event and manages activities to maximize customer satisfaction.

??? Schedules banquet service staff to forecast and service standards| while
maximizing profits.

Participating in and Leading Banquet Teams

??? Attends and participates in all pertinent meetings.

??? Leads shifts and actively participates in the servicing of events.

??? Applies and continually broadens knowledge of food and wine pairings and
cutting edge cuisine| and overall event presentation.

Providing and Ensuring Exceptional Customer Service

??? Sets a positive example for guest relations.

??? Interacts with guests to obtain feedback on product quality and service
levels.

??? Responds to and handles guest problems and complaints.

??? Empowers employees to provide excellent customer service.

??? Strives to improve service performance.

??? Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Conducting Human Resources Activities

??? Interviews and hires Banquet captains and employees with appropriate skills.

??? Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

??? Ensures employees understand expectations and parameters.

??? Observes service behaviors of employees and provides feedback to
individuals.

??? Reviews comment cards and guest satisfaction results with employees.

??? Participates in the development and implementation of corrective action
plans.

??? Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

Director of Banquets – The Westin Bayshore – Canada

On: December 21, 2019 By: admin

APPLY HERE

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests??? well-being|
and we???re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you???re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

JOB SUMMARY

Accountable for the overall success of the Banquets Department. Demonstrates
knowledge by leading the team to accomplish daily goals. Ensures the highest
level of service by training and developing staff and executing the
requirements of events based on standards. Drives customer satisfaction and
capitalizes on revenue during the event phase of a function. Provides clear
and concise communications to everyone having ownership in the success of the
event. Monitors and controls financial and administrative responsibilities to
meet or exceed department goals.

CANDIDATE PROFILE

Education and Experience

??? High school diploma or GED; 4 years experience in the event management| food
and beverage| sales and marketing| or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

??? Applies knowledge of all laws| as they relate to an event.

??? Uses banquet beverage ???Use??? records to control liquor costs and manage the
banquet beverage perpetual inventory.

??? Ensures accurate customer billing for banquet events.

??? Ensures coordination and execution throughout the event.

??? Attends pre-conference meetings to ensure specifications of the group event
are well executed.

Leading Banquet Team

??? Attends and participates in all pertinent meetings.

??? Leads shifts and actively participates in the servicing of events.

??? Leads discussions to review scheduled events and proactively avoid service
challenges and failures.

??? Incorporates guest satisfaction as a component of departmental meetings with
a focus on continuous improvement.

Managing Profitability

??? Assists team in developing lasting relationships with groups to retain
business and increase growth.

??? Manages department controllable expenses to achieve or exceed budgeted
goals.

Ensuring Exceptional Customer Service

??? Anticipates guests| needs and responds promptly.

??? Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

??? Handles guest problems and complaints.

??? Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

??? Empowers employees to provide excellent customer service.

??? Strives to improve service performance.

Conducting Human Resources Activities

??? Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

??? Observes service behaviors of employees and provides feedback to individuals
and/or managers.

??? Interviews and hires management and hourly employees with the appropriate
skills to meet the business needs of the operation.

??? Ensures property policies are administered fairly and consistently.

??? Monitors and manages the payroll function.

??? Schedules banquet service staff to forecast and service standards| while
maximizing profits.

??? Ensures employees are treated fairly and equitably.

??? Effectively schedules to business demands and for tracking of employee time
and attendance.

??? Celebrates successes and publicly recognizes the contributions of team
members.

??? Strives to improve employee retention.

??? Ensures employees receive on-going training to understand guest
expectations.

??? Sets goals and delegates tasks to improve departmental performance.

??? Provides additional training to employees of other departments when
additional assistance is needed for larger functions.

Banquets Manager – The Ritz-Carlton – Canada

On: December 21, 2019 By: admin

APPLY HERE

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Directs and motivates team while personally assisting in providing high
quality service based on requirements and standards. Monitors and controls
financial and administrative responsibilities including asset protection.
Provides clear and concise communications to everyone having ownership in the
success of the event. Identifies training opportunities and plans a strategy
to accomplish goals.

CANDIDATE PROFILE

Education and Experience

??? High school diploma or GED; 2 years experience in the event management| food
and beverage| or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

??? Applies knowledge of all laws| as they relate to an event.

??? Understands the impact of Banquet operations on the overall success of an
event and manages activities to maximize customer satisfaction.

??? Adheres to and reinforces all standards| policies| and procedures.

??? Maintains established sanitation levels.

??? Manages departmental inventories and maintains equipment.

??? Uses banquet beverage records to control liquor costs and manage the banquet
beverage perpetual inventory.

??? Schedules banquet service staff to forecast and service standards| while
maximizing profits.

??? Assists team in developing lasting relationships with groups to retain
business and increase growth.

Participating in and Leading Banquet Teams

??? Sets goals and delegates tasks to improve departmental performance.

??? Conducts monthly department meetings with the Banquet team.

??? Applies and continually broadens knowledge of food and wine pairings and
cutting edge cuisine with emphasis on current event trends.

??? Acts as a liaison to the kitchen staff.

??? Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

??? Sets a positive example for guest relations.

??? Interacts with guests to obtain feedback on product quality and service
levels.

??? Responds to and handles guest problems and complaints.

??? Empowers employees to provide excellent customer service.

??? Ensures employees understand expectations and parameters.

??? Strives to improve service performance.

??? Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

??? Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

??? Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

??? Observes service behaviors of employees and provides feedback to
individuals.

??? Monitors progress and leads discussion with staff each period.

??? Participates in the development and implementation of corrective action
plans.

??? Reviews quarterly Meeting Planner Survey results and participates in the
development and implementation of corrective action to address service
challenges; focuses on continuous improvement of guest satisfaction.

??? Attends and participates in all pertinent meetings.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

_
_

Notification to Applicants : The Ritz-Carlton| Toronto takes seriously
its obligations under provincial human rights and accessibility legislation
(such as the Accessibility for Ontarians with Disabilities Act| 2005| the
Accessibility for Manitobans Act| and Nova Scotia Accessibility Act). We are
happy to provide accommodations to job applicants needing assistance. If you
require an accommodation in relation to this job posting| our online
application or an interview| please call 905-366-5227 or email
CanadaApplicationAccommodation@marriott.com and a member of our Human
Resources team will respond to your request. Please note that this phone
number and email are only for those individuals who would like to request an
accessibility accommodation as part of the recruiting process.

]

Banquets Manager – Delta Hotels Sault Ste. Marie Waterfront – Canada

On: November 17, 2019 By: admin

APPLY HERE

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management| food
and beverage| or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

• Applies knowledge of all laws| as they relate to an event.

• Understands the impact of Banquet operations on the overall success of an
event and manages activities to maximize customer satisfaction.

• Adheres to and reinforces all standards| policies| and procedures.

• Maintains established sanitation levels.

• Manages departmental inventories and maintains equipment.

• Uses banquet beverage records to control liquor costs and manage the banquet
beverage perpetual inventory.

• Schedules banquet service staff to forecast and service standards| while
maximizing profits.

• Assists team in developing lasting relationships with groups to retain
business and increase growth.

Participating in and Leading Banquet Teams

• Sets goals and delegates tasks to improve departmental performance.

• Conducts monthly department meetings with the Banquet team.

• Applies and continually broadens knowledge of food and wine pairings and
cutting edge cuisine with emphasis on current event trends.

• Acts as a liaison to the kitchen staff.

• Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Ensures employees understand expectations and parameters.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

• Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

• Observes service behaviors of employees and provides feedback to
individuals.

• Monitors progress and leads discussion with staff each period.

• Participates in the development and implementation of corrective action
plans.

• Reviews quarterly Meeting Planner Survey results and participates in the
development and implementation of corrective action to address service
challenges; focuses on continuous improvement of guest satisfaction.

• Attends and participates in all pertinent meetings.

Banquet Captain – Full Time (gratuity earning position) – Delta Hotels Thunder Bay – Canada

On: November 17, 2019 By: admin

APPLY HERE

Job Number 19161943
Job Category Food and Beverage & Culinary
Location Delta Hotels Thunder Bay| 2240 Sleeping Giant Parkway| Thunder
Bay| Ontario| Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Job Summary

Communicate service needs to chefs and stewards throughout functions. Total
charges for group functions| and prepare and present checks to group contacts
for payment. Ensure banquet rooms| restaurants| and coffee breaks are ready
for service. Ensure proper centerpieces are displayed on every table.Inspect
the cleanliness and presentation of all china| glass| and silver prior to use.
Check in with guests to ensure satisfaction. Set tables according to type of
event and service standards. Communicate additional meal requirements|
allergies| dietary needs| and special requests to the kitchen. Maintain
cleanliness of work areas throughout the day.

Banquets Supervisor – Delta Hotels Calgary Downtown – Canada

On: October 21, 2019 By: admin

APPLY HERE

Job Number 19144595
Job Category Food and Beverage & Culinary
Location Delta Hotels Calgary Downtown| 209 4 Ave SE| Calgary| Alberta|
Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Job Summary

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff| and rectify any
deficiencies. Complete opening and closing duties including setting up
necessary supplies and tools| cleaning all equipment and areas| locking doors|
etc. Inspect storage areas for organization| use of FIFO| and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability| service| safety| and well being
of guests. Complete work orders for maintenance repairs. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

Director of Banquets – Sheraton Centre Toronto Hotel – Canada

On: October 21, 2019 By: admin

APPLY HERE

Job Number 19125018
Job Category Event Management
Location Sheraton Centre Toronto Hotel| 123 Queen St W| Toronto| Ontario|
Canada
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

JOB SUMMARY

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the event management| food
and beverage| sales and marketing| or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

• Applies knowledge of all laws| as they relate to an event.

• Uses banquet beverage “Use” records to control liquor costs and manage the
banquet beverage perpetual inventory.

• Ensures accurate customer billing for banquet events.

• Ensures coordination and execution throughout the event.

• Attends pre-conference meetings to ensure specifications of the group event
are well executed.

Leading Banquet Team

• Attends and participates in all pertinent meetings.

• Leads shifts and actively participates in the servicing of events.

• Leads discussions to review scheduled events and proactively avoid service
challenges and failures.

• Incorporates guest satisfaction as a component of departmental meetings with
a focus on continuous improvement.

Managing Profitability

• Assists team in developing lasting relationships with groups to retain
business and increase growth.

• Manages department controllable expenses to achieve or exceed budgeted
goals.

Ensuring Exceptional Customer Service

• Anticipates guests| needs and responds promptly.

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Handles guest problems and complaints.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Empowers employees to provide excellent customer service.

• Strives to improve service performance.

Conducting Human Resources Activities

• Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

• Observes service behaviors of employees and provides feedback to individuals
and/or managers.

• Interviews and hires management and hourly employees with the appropriate
skills to meet the business needs of the operation.

• Ensures property policies are administered fairly and consistently.

• Monitors and manages the payroll function.

• Schedules banquet service staff to forecast and service standards| while
maximizing profits.

• Ensures employees are treated fairly and equitably.

• Effectively schedules to business demands and for tracking of employee time
and attendance.

• Celebrates successes and publicly recognizes the contributions of team
members.

• Strives to improve employee retention.

• Ensures employees receive on-going training to understand guest
expectations.

• Sets goals and delegates tasks to improve departmental performance.

• Provides additional training to employees of other departments when
additional assistance is needed for larger functions.