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JOB DESCRIPTION
An Accounting Clerk is responsible for responding to guest inquiries|
resolving guest billing disputes| performing month-end duties and preparing
daily receivables in the hotel|s continuing effort to deliver outstanding
guest service and financial profitability.
What will I be doing?
As an Accounting Clerk| you would be responsible for responding to guest
inquiries| resolving guest billing disputes| performing month-end duties and
preparing daily receivables in the hotel|s continuing effort to deliver
outstanding guest service and financial profitability. Specifically| you would
be responsible for performing the following tasks to the highest standards:
Respond to guest inquiries| charge inquiries and requests in a timely| friendly and efficient manner
Research and resolve guest billing disputes in a timely| friendly and efficient manne
Prepare and complete all month-end responsibilities| including but not limited to| preparing reports and setting up late bill
Prepare and post daily receivables from event contracts and balance totals to the General Ledge
Coordinate and verify receiving tickets| purchase orders and invoices for proper coding and approval signatur
Review all final statements for accuracy| make necessary corrections and mail sales contracts to clients in a timely manner
Prepare journal entries
Answer guest service calls| contact guests via telephone| complete telephone request forms and send correspondence/folios to guests (e-mail| facsimile| mail| etc.)
What are we looking for?
Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:
Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline
In addition| we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!